Customer Quick Reference FAQ and Billing:

New customers will receive $5.00 FREE added to their account!

Where can I find my Customer Pin code and Access Key?
Upon registration your customer pin code and access key will be sent to you by e-mail. However you can easily find this information from your .

Is there a connection fee to contact an operator?
No. There are no connection fees or long distance phone charges.  Your phone will never be billed.  Even if you connect from outside of the US, you will never be charged a connection fee or long distance charges.  When you are connected your MPS balance will be deducted per minute according to the operators per minute rate. There are no connection fees, or minimum minutes. This means you can connect to an operator for 1 minute and your MPS balance will only be deducted for 1 minute.

How do I connect to an Operator?
We have 2 ways to connect with an operator:

 Calling from the US?
Simply enter your phone number as you would normally (including area code).  Example:  5552228888. 

 

Example:

 Calling from outside the US?
If you are calling from outside the USA you will need to enter your country code.  Please find your country code from the drop-down list then enter it before your phone number.  For example if you are calling from The UK you would enter 44, then your phone number (without the 0 before the number).  Example: 447906755555

Example:

 

Our system will automatically call your phone.  When you answer you will hear, "Thank you for using MyPhoneSite.com, please hold while you are connected".  You will then be placed on hold while the operator you selected is connected.  You will not be billed during this time.  There are no long distance charges, even if you are connecting from outside of the USA. 

 

When you are connected to the operator you will hear a prompt and the operator will say hello.  From this point on your MPS account balance will be billed per minute according to the operator's per minute rate. 

Your MPS account balance will only be deducted for the time that you are connected.  If you are only connected for 1 minute, your account will only be deducted 1 minute.  There are no minimum fees.

Our Promise of Privacy:
All calls are completely private and secure. There are no recordings and no one listens in. Operators cannot see your phone number and they never have access to your details.  We use SSL (Secure Socket Layer) encrypted data to encrypt all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

 

We will not send unsolicited e-mail or physical mail to you.  Your information will never be shared or sold.  There are never any charges to your phone. 

With MPS you are completely anonymous.

What name will appear on my credit card?
Charges will appear as Top Web. This is what will appear on your credit card receipt. Please make a note of this so you do not forget.

Is this private?
Yes. All calls are completely private and secure. There are no recordings and no one listens in. Operators cannot see your phone number and they never have access to your details. With MPS you are completely anonymous.

Will I receive any e-mail or physical mail?
No we do not sell your information nor we will ever send you email or physical mail.

Will operators be able to see my phone number?
No operators will not be able to see your phone number even if they have caller id.

Will I have to provide credit card details to the operators?
No. The operators will not have access to your credit card nor will any staff of MPS. Your credit card is only billed when you deposit money into your customer account. Your credit card will never be charged without direct action from you (meaning you log in and use your credit card to deposit money into your account).

You will never be required to provide your credit card details to anyone.

How can I send a message to an operator?
You must be registered as a customer in order to send a message to an operator.

Each operators web page will have a link, "Send a message". Simply click on this link and type your message. It will be sent directly to the operator.

To read any replies sent by operators you will need to log into your account and click on your inbox. We have provided an easy way to send and receive messages and everything can be accomplished from your MPS Customer control panel.

How can I add an operator to my "favorites" list?
As an MPS Customer, you can easily save operator accounts into your MPS Customer favorites list.

Your favorites list will appear in your control panel. It will show the operators avatar, available status, a quick call connect option, and a link to send the operator a message.

To save operator accounts into your MPS Customer favorites list, visit an operator's web page and look for the text, "Add to Favorites". This will add the operators account to your list of favorites and will provide you with a quick and easy method to view favorite operator, send message, and connect.

Can I rate an operator?
Yes, but only after you have connected to the operator. After each connected call you will be able to log into your customer account and click on "Call History". From this section you can easily click on "Give Feedback" and leave feedback and a rating (1 to 10).

If I am not connected, do I still get charged?
No. Billing begins only after you have connected to the operator you are trying to reach. You can only connect to an operator when her status icon shows as "Click to Call Me!", so hopefully you will always be able to connect.

However if the operator does not connect you will not be billed.

How am I billed when connected to an operator?
Before you can connect with an operator you will have to be logged into your customer account. You can then deposit money into your account.  This money will act as "call credits" that you can use toward any call.  When you are connected to an operator your account will be deducted every minute at the operators per minute rate. For example if you are connected for 3 minutes to an operator with a $2.00 per minute rate, your account will be deducted $6.00.  Your MPS account is only deducted for the time that you speak with the operator.  If you talk for 1 minute, then your account is only deducted one minute. You can connect with as many operators as you want.

The operators will not have access to your credit card nor will any staff of MPS. Your credit card is only billed when you deposit money into your customer account.

Can I deposit money with a pre-paid credit card?
Yes. However if you are using a pre-paid credit card, please do not deposit the full amount of the card. MPS performs a pre-authorization of 0.10 to verify that the card is valid. This is not a charge, but it will temporarily freeze 0.10 on your card.

Can I deposit money into my account without a credit card?
Yes. You can send money by way of check, money order, money gram, or western union. From your customer control panel you will see the link "Payment Transactions". From this link you can deposit money into your account through various online and offline means.

How is my personal information protected?
All sections within your customer control panel are encrypted and secure through our 256 bit SSL encryption provided and authorized by Starfield Secure Certification Authority.

MPS is fully PCI Compliant.

No one, including the staff at MPS, will have access to your credit card details. We understand the importance of security and privacy and we ensure your information is safe with us.

What can I talk about with the operator?
Each operator will have a list of "discussion topics". From that list you can get an idea of what the operator is open to discuss.

We developed MPS to be very flexible, allowing for a wide range of services.

Operators listed on our network range from complete amateurs to professionals - because we allow anyone to register and create a pay per minute website, our network consists of REAL people.

How can I contact billing / support?
You can contact MyPhoneSite.com support at anytime by visiting our support center.  You can also call us directly at 1 (888) 308-2904 or e-mail us at myphonesiteservices@gmail.com.